Welcome to the Ifbyphone Developers zone. This forum provides a place for the community of advanced Ifbyphone users and developers to share ideas, exchange code, and ask questions.  

Additional Resources

Ifbyphone Company Blog - Ifbyphone Twitter Page - Ifbyphone Company Web Site - Ifbyphone Partners Page
Ifbyphone's CEO's (Irv Shapiro's) Personal Blog - Irv Shapiro Twitter Page

It has been brought to our attention that the NEW MEMBER link does not always display in IE7. If you do not see the new member link in the login box on the right, please try another browser. (Firefox works fine.) In addition please note that Phonemashup accounts are completely separate from Ifbyphone accounts.

If you need help fast, call 877 295 5100 to reach the Ifbyphone "Success Team".   (Support is option 2.)

Members Login
Username 
 
Password 
    Remember Me  
Chatbox
Please log in to join the chat!
Post Info TOPIC: Click to Survo using a designed form


Newbie

Status: Offline
Posts: 1
Date: Aug 28, 2009
Click to Survo using a designed form
  
 


I created a form using the Form Designer. I did it to collect a caller's zip code along with his phone number.

Then I created a survo, so when the call is connected, an IVR session can be initiated. It has a post-Survo Action of Net Integration, so the zip code can be passed to my server for processing.

Finally, I go to create my click to call.
  • If I choose Click to Survo, I can specify my survo, but I can't sepcify the form I created.
  • If I choose Click to Call w/Info, I can specify my form, but I can't choose my survo. It only gives me the option to choose a FindMe.
  • I can't find any option that lets me choose the form and direct the call to a Survo.
Can someone help?
mark

__________________
Mark Matchen Advocacy Direct


Veteran Member

Status: Offline
Posts: 45
Date: Aug 28, 2009
  
 

Mark,

The form designer is a tool used strictly for whispering the information collected to a party on the phone. It sounds like what you are trying to do is collect information so that after the phone call that info is passed to your server.

What I suggest is you build your own webform, that has whatever fields are relevant. You also should specify a phone input field.

You will then need to use PHP or some server side technology to trigger an http call to our server. Basically your page will call a survo, and pass the data from the form into the survo using pass through data. The pass through data can then be posted back to your server from the netget. Ex:
http://www.ifbyphone.com/click_to_xyz.php?app=CTS&survo_id=XXX&key=[your public key]&phone_to_call=XXXXXXXXXX&p_t=60622

In the netget of the survo, you will pass the caller ID, and the pass through data back to your server.

This will take a bit of programming, but there is no way you can easily use our form designer to get that data back into a survo for a netget.

__________________
-Phil Seguin
pseguin@ifbyphone.com
Page 1 of 1  sorted by
Quick Reply

Please log in to post quick replies.

Post to Facebook Post to Digg Post to Del.icio.us

This is an open and public forum so Ifbyphone is unable to ensure that all code and suggestions posted to this forum are correct. Please use all code posted here at your own risk. Ifbyphone assumes no liability for code, recommendations and suggestions posted to this forum.

Users and developers will find hundreds of useful posts at the Ifbyphone company blog.